CALLING IN SICK

We understand that illnesses can arise and want to ensure that the proper procedures can be followed to ensure that you are able to get your rest and we are able to best cover the classes needed in the studio.

In the first instance, please CALL your studio manager and/or Assistant Studio Manager as soon as you are aware that you will not be able to attend work.  Please do not text them in the first instance as they may not see that message so calling is the best option.  If they do not answer the phone, please call a few times over a 15 minute period (particularly if this is an early morning shift) to try to get an answer from them.  If still unsuccessful, please message the Employee Messenger group with details of the classes that you need covered and hopefully another team member will be able to step in.

Please do not alter scheduled classes or booking in the software system unless you are advised to do so from your manager.  We require history of the bookings and attendees in times when class cancellations occur so that we can reach out to apologise for the inconvenience so this step will be completed by management unless directed otherwise. 

If you are unwell for consecutive days and/or shifts, you are required to provide a medical certificate to your manager as soon as possible. If the medical certificate is not received prior to the close of business on the last day of the pay cycle, payment of personal leave (where applicable) will not be made in that pay cycle.

CLEANING

At the completion of your shift, please ensure that the equipment is wiped down including reformers and anything else that was used in the class. 

Please wipe down the cubby hole storage cubes with spray and wipe to ensure they are ready for the next shift. 

Please vacuum each room used and the reception areas (mop if needed). 

We work together as a team on shift so you are responsible for the overall cleanliness of the studio and not just the room that you have taught classes in.

Our aim is to make sure the studio is clean and presentable for the next instructor to start teaching their shift or for other studio use throughout the day.

CHANGE OF SHIFTS AND LEAVE

We understand that sometimes things may pop up that means you are unable to work your regular weekly shift from time to time.  For the sake of consistency for our member community, we require all shift changes to be approved and changed over 4 weeks prior to the scheduled shift.  Last minute shift changes will not be approved unless the circumstances are extenuating.

Please reach out to your studio manager in the first instance to ask to change the shift over and they will advise if the change is approved and you can then seek to get another employee to cover or swap a shift with you. 

If you are a part time employee, it is expected that you have enough annual leave accrued for that shift change to be approved.  Your studio manager will be able to provide you with this advice at the time that you request the shift change.  Leave without pay can be approved by management at our discretion if required.

Each studio has a small team so we would like you to work with each other to allow everyone to achieve a great work life balance whilst maintaining a full timetable of classes being held and allow notice to be provided so that our community can see whose class they are booking into.

MUSIC

Please use the approved play lists for your class type from the iPad.  These are categorised as Reformer, Barre Sculpt, Mat Pilates and Cardio.  These are regularly added to and updated and are a good mix of appropriate songs  for the classes.

 Please ensure the music is loud during the classes, at least at half volume whilst teaching and feel free to increase and decrease it slightly as you instruct to avoid yelling.  All members like the music to be up during classes, it lifts the atmosphere and helps to cover any other sounds during classes.

OPENING AND CLOSING PROCEDURES

The opening and closing procedures for each studio are printed and placed around the studios to ensure everyone is aware.

We expect that you share these duties with whoever you are working with and that you will help each other as needed.

PROBATIONARY PERIOD

All employees at Pilates + Studios are employed with a 6 month probationary period.  This means that if the employee does not perform to a high standard during the first 6 months of their probationary period, they may be unsuccessful in continuing employment with the studio.  This can include but is not limited to:

• Low class attendance numbers (under a 50% average);

• Not being reliable to attend work for the agreed shifts each week;

• Not working as a part of the team; or

• Not having availability to assist with shift covers and swapping with other team members.

PROMOTIONAL MATERIALS

Each studio has A-Frame signs that help draw attention to the studio from the street.  Please ensure these are taken out at the beginning of every shift.  These can be left out during the day when there is a night shift working who can bring it back in.  On weekends, please bring back in at the end of the shift. 

Printed timetables are also available to collect from the studio front door.  Please keep these filled as they are a very important part of how we get new clients.  If you put out the last of the timetables from the desk, please message the group to let us know that more are needed.

SOCIAL MEDIA

All employees are required to submit at least one photo, video or boomerang per shift to the Social Media messenger group.  Please submit them by the end of your shift so that we can continue to build our content and keep it up to date.  This could be an instructor selfie, pictures of nice full classes, boomerangs of exercises members are doing, time lapse videos of whole classes, or yourself doing an exercise in the studio. 

Please reach out if you have any questions about this content and we can give some direction.

Reminder messages may be sent to the group to follow up on team members who have not submitted content by the end of their shift.

We also encourage instructors to tag our account @pilatesplus_studios on your own accounts, but we do ask that you are mindful of people who are filming especially if they have a NO social media images icon on their wellness living profile.

WELLNESS LIVING

We use a booking software ran by Wellness Living.  Please download the “Pilates Plus” app from the app store (looks the same as our logos, you can also find the link to this on our website home page).  You can create a profile and use this to book classes.  We usually add some classes to new employee profiles so they can come along to attend and get familiar with our client booking app so once they start, they are able to answer questions from clients about the app.

Our staff app is called Achieve by Wellness Living and is a green flower logo.  Please download this app and log in using the same details you have set up in the Pilates Plus app as they are synced up.  This app allows you to see your class bookings ahead, see who is taking what classes and check on clients.  There is a small orange triangle icon that can be seen in a client’s profile and this means they have an alert set which could include being pregnant or having an injury.  Employees can use these alerts to plan their classes in advance and already be aware of client injuries or alerts before they arrive in the studio.  Employees are also able to see if someone in a member with a purple M icon or a pass holder with a blue A icon.

You can also add alerts as needed to a persons profile via the app by selecting ‘Add Note’.

Most other information seen linked to clients such as money amounts in red or green or a red box with a number contained inside, are quick references for the studio managers and owners to check things, so employees don’t need to worry about these.